WCSE

An After-sales Service Management System Based on Activiti

Abstract— In order to raise the efficiency of after-sales service and solve the problem of irrational allocation of resources, we developed a web site to assist workers to offer after-sales service, and this paper mainly describes the solution to achieve this goal. Users can achieve those services provided by the platform by browser or through an APP on smart phone, both are supported. Activiti is used as the basic framework because it can provide us a series of service components that can be used to develop the configurable process definition module and form design module. Spring, Hibernate, Spring MVC and other framework are integrated into the project to make the development much easier. Further more, the application of the Threetier architecture, Command Mode and Component-based principle has also made the whole project Looselycoupled and tidy, which ensured the maintainability and stability of the system.

Index Terms— after-sales service management system, activiti, MVC, component-based principle, command mode, framework

Meiyu Chen
School of Information and Telecommunication Engineering, CHINA
Xiangdong You
Beijing University of Posts and Telecommunications, CHINA

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Cite: Meiyu Chen, Xiangdong You, "An After-sales Service Management System Based on Activiti," Proceedings of 2017 the 7th International Workshop on Computer Science and Engineering, pp. 659-663, Beijing, 25-27 June, 2017.